Philippines eSIM refunds: when you get your money back
- Full refund if it does not work
- Ask the store's support
- Back to your card
The short answer
An eSIM that does not work, once the store has tried and cannot fix it, brings a full refund, as does one that is never delivered. There is no refund for a working eSIM that is no longer wanted, installed or not, nor for one the phone cannot install. Reach the store's support at contact@vietsim.com with your order page link.
Checked October 2, 2026
What is refunded
Full refunds go to: an eSIM that fails in a destination its plan covers and cannot be fixed; an order paid for but not delivered inside 2 business days; an order the store cancels before delivery. A double charge on one order means the second charge comes back.
What is not
A working eSIM, whether installed or not; a change of plans or a cancelled trip; a phone that is locked to a carrier or cannot take an eSIM; data already used; and an eSIM deleted from the phone after it was installed.
How to ask
The store’s support takes it at contact@vietsim.com: send your order page link, or the email address used for payment with its date, and the reason. When the line will not connect, attach your phone model and screenshots so the store gets a chance to fix it first. The store answers within 14 days.
Where the money goes
The card or method you paid with gets it back, within 5 business days of the refund. Your bank can take a further 5 to 10 business days before it appears. The store’s own refund policy covers every purchase.
More help
Install your Philippines eSIM at home, before you fly
Scan the QR code at home on Wi-Fi, keep the eSIM line switched off, and never delete it once added. How to install a Philippines eSIM before the flight.
Switch your Philippines eSIM on when you land
Land, then switch the eSIM line on and give it mobile data; data roaming comes on only if nothing connects. Each switch, in the order it happens.
Data roaming and a Philippines eSIM: which switch goes where
Data roaming stays off on your home line; on the eSIM line it goes on only when no connection arrives. Why, and where the switch lives.
Philippines eSIM not connecting: the checks, in order
No signal or no data on your Philippines eSIM? Check the line, mobile data and data roaming, restart, pick a network by hand, then write to support.
Will my phone take an eSIM? Find out before buying
Dial *#06#: if your phone shows an EID, it has an eSIM. It must also be unlocked. Check your model below before you buy a Philippines eSIM.
Still stuck?
Orders, QR codes and refunds are handled by VietSIM support. Write with the link to your order page and your phone model.
contact@vietsim.com