Philippines eSIM not connecting: the checks, in order

The checks

Start where the line status is: the eSIM line must be switched on. Second, it is chosen for mobile data. Third, airplane mode goes on for ten seconds and off again, or the phone restarts. Fourth, data roaming goes on for the eSIM line: the store asks for it when a line will not connect.

Pick the network by hand

Inside the eSIM line’s settings, switch off automatic network selection, then pick the network your plan names from the list. Wait a minute. If no connection comes, try each of the other listed networks in turn.

Where you are

Coverage differs from island to island and inside buildings. If you are on a boat, in a remote cove or deep inside a building, move to open ground or wait until you reach a town, then run the checks again.

When the data runs out

Where data worked and then quit, see whether the plan’s days or data are spent. Past that point, mobile data can be slowed or stopped by the network.

Write to support

If nothing works, write to the store’s support at contact@vietsim.com while you are still in the Philippines, with the link to your order page, your phone model and screenshots of the mobile data settings. Do not delete the eSIM while you wait. Where no fix makes it work, a full refund follows: see refunds.