Philippines eSIM help: setup, fixes and straight answers
Everything about the Philippines eSIM from this site: the setup at home, the switch after landing, the fixes and the refund rule.
- Install within 30 days
- Data roaming only if needed
- QR code right after payment
- Full refund if it does not work
The short answer
Install the eSIM at home on Wi-Fi before the flight. Once you land, switch it on and give it the mobile data role; if no connection arrives, enable data roaming for that line. Where it does not work and no fix helps, the refund is full.
Checked October 3, 2026
What do you need?
Install the eSIM
Scan the QR code over Wi-Fi at home, inside the 30-day window.
OpenSwitch it on in the Philippines
Which toggles change once you land, and the order to change them in.
OpenData roaming
The case that needs the toggle, and where the switch sits.
OpenNot connecting
The checks one at a time, then the message to send support.
OpenRefunds
What can be refunded, and how to ask.
OpenCheck your phone
Can your handset hold an eSIM? Dial *#06# and look.
OpenFAQ
The questions that come up most about plans, numbers and roaming.
Open
Set up your eSIM in four steps
Check your phone
The phone needs an eSIM slot and no carrier lock. Dial *#06#: if an EID appears, both are covered.
Buy a plan
Pick the days and the data on the store: every plan names Globe, and the total, tax included, is shown before you pay.
Install at home
The order page holds your QR code; scan it over Wi-Fi, inside 30 days of buying. Payment puts the code there right away, so keep that page's link.
Switch it on in the Philippines
The eSIM line goes on and carries mobile data; data roaming comes on for it only if no connection arrives.
eSIM or a SIM card bought in the Philippines: which fits you?
Where you get it
- This eSIM
- Online, before you fly
- A SIM card bought in the Philippines
- At an airport counter or a shop in the Philippines
- Roaming on your home line
- Your home carrier
What you show
- This eSIM
- Nothing to show at a counter
- A SIM card bought in the Philippines
- Registered to the buyer at the counter, under the SIM Registration Act
- Roaming on your home line
- Nothing
Your number
- This eSIM
- Stays on in your phone; the plans carry data only
- A SIM card bought in the Philippines
- A new Philippine number
- Roaming on your home line
- Your own
When it is ready
- This eSIM
- Done at home, then switched on after landing
- A SIM card bought in the Philippines
- After you find a counter and buy it
- Roaming on your home line
- As soon as roaming is switched on
Data
- This eSIM
- Named on the plan, per day or in total
- A SIM card bought in the Philippines
- Named on the counter's packages
- Roaming on your home line
- Your carrier's allowance
Coverage in the Philippines: what to expect
The Philippines has three mobile networks: Globe, Smart and DITO. Each network publishes its own coverage map, so check the map for the places you are going. The plans on this site run on Globe, and its name appears next to the eSIM line once it connects.
Registration: the ID step for Philippine SIMs
A SIM card bought in person in the Philippines is registered to the buyer at the point of sale, as the SIM Registration Act requires. This eSIM is bought online and delivered as a QR code, and nothing on this site asks you for ID in advance. If a plan carries a registration step, it is stated on the plan before you pay.
Troubleshooting
The QR code will not scan
Start with Wi-Fi; once it is on, scan again from another screen, or key the details straight from the order page. Certain models only accept the eSIM through the settings, not the camera.
The install went through, but the bars stay empty
First check the eSIM line is on. Then flip airplane mode on and back off, and let the handset spend a couple of minutes finding the network.
There is signal, but no data
Set the eSIM line to carry mobile data. When the data still refuses to start, enable data roaming for that line; the store gives that as its fix for a line that will not connect.
Data works, then stops
Look at the order page: the plan's data or days may be used up, after which mobile data can slow down or stop until the plan ends.
The phone is still on my home SIM for data
Hand mobile data to the eSIM line, then disable the toggle that lets data switch lines, so the phone cannot drop back to your home line.
I deleted the eSIM by mistake
Message the store's support first, order page link in hand, before trying again: a QR code is normally good for a single install.
All the checks are done and the line stays down
Write to the store's support with your order page link and your phone model while you are still in the Philippines. If it cannot be made to work, you get a full refund.
Refunds: what can be refunded
When an eSIM will not work and no fix helps, the store gives a full refund. It does not refund one that works but is no longer wanted, or one the phone cannot install.
If the eSIM does not work and we cannot fix it, you get a full refund.
Sources
Where the facts on this page come from.
Still stuck?
Orders, QR codes and refunds are handled by VietSIM support. Write with the link to your order page and your phone model.
contact@vietsim.com
Quick answers
What does a plan name before I pay?
Its Philippine network, Globe; the data and the days; that it is data only; and its price in US dollars with tax.
Does the eSIM have a phone number?
The plans are data only, so none comes with a Philippine number; the store shows that before you pay. Your own number stays on in your home SIM.
Should data roaming be on?
Only when the eSIM line will not connect: the store points to that switch for a line that will not start. Your home line keeps it off.
When should I install it?
At home and on Wi-Fi, inside 30 days of buying. Leave the line off until you touch down.
Can I use WhatsApp on my own number?
Yes. WhatsApp runs on the eSIM's data and keeps your own number.
Who answers if something goes wrong?
Whoever took your payment. Send its support your order page link.